Freight & Handling


Some important information regarding our freight on plants:

 

  1. There is a flat rate for shipping which is $15.00 no matter how many plants you purchase - city metro areas only. Rural - further charges apply*
  2. Plant are all sent semi-bare root/bare root freight. This means they are removed from pots & wrapped in moist spagnum moss for shipping. If we were to ship soil the freight costs would be much higher.
  3. We take no responsibility for the courier service/handling of the plants once they leave our premises.
  4. The plants are shipped to the exact address provided when you purchase. For office buildings we need exact floors/name of business.
  5. All plants are sent via express post with Australia post. 
  6. All orders are shipped Monday or Tuesday this is so they are not held up at the depot on weekends. 
  7. All plants are shipped via Australia Post with tracking provided to you, they will also be labelled authority to leave in safe place. 
  8. All pick up orders are confirmed with you via text or email within 24 hours. Collection must be within 24-48 hours unless otherwise discussed. If failure to reply to email or text order will be automatically refunded & stock available to other customers.